Service Terms & Conditions

Terms and Conditions

  • Counselling sessions will be made available by qualified counselling staff of Wedgetail Ministries in good faith.
  • All sales, be it subscription or single sessions including email, live chat and Skype are final.
  • All payments will be processed through PAYPAL and the website portal unless otherwise arranged with Wedgetail Ministries
  • Where a counselling session is terminated and/ or ends prematurely  at the mutual discretion of the counsellor and/or the client remaining time will be considered forfeit
  • Wedgetail Ministries reserves the right to terminate at session at their sole discretion at any time.
  • Should a counselling session be terminated at the discretion of Wedgetail Ministries then payment for that session will be considered forfeit
  • Clients may unsubscribe/ cancel at anytime, however if the payment for that month has already been processed in the case of subscription then that payment is non- refundable.
  • Clients remain able to access the service for any remainder of their billing month as per conditions covered in the terms of their subscription during their month of cancellation
  • Whilst every effort is made to ensure the best possible service and opportunity is afforded clientele, Counselling sessions including email, live-chat and Skype remain subject to availability.
  • Should a client be unable to access part of their subscription service due to lack of availability on the part of Wedgetail Ministries then those sessions may be ‘banked’ for use at a later time at the discretion of Wedgetail Ministries.
  • Wedgetail Ministries reserves the right to refuse service to any individual or entity or cancel a subscription at anytime
  • Wedgetail Ministries reserves the right to make changes to session fees and structure, subscription fee structures, pricing and conditions at any time at the sole discretion of Wedgetail Ministries
  • Where a client is unable to attend a mutually agreed session time a minimum of 24 hours notice is required.
  • Should a client not attend a session at the agreed appointment time (no-show) without previous notification to Wedgetail Ministries as above , payment will be retained as if the client had attended.
  • Each subscription contains its own limits to service as outlined below;

Individual Subscription;

  • Ongoing monthly access  including 2  x 50 minute or part thereof face -to-face Skype sessions  per Month /Or  – 3 x 40 minute live chat sessions or part thereof /Or – Any combination of  50 min Skype/ Live-Chat sessions totaling no more than 120 mins in each month
  • Up to 2 email advisory responses to counselling issues per month
  • Monthly E-Newsletter access

Pastor & Leaders Subscription;

  • Ongoing monthly access including 3 50 minute face-face Skype sessions or part thereof per month /Or  6 x 40 minute or part thereof Live chat sessions (subject to reasonable availability) /Or – Any combination of  50 min Skype / Live-Chat  sessions totaling no more than 210 mins in each month
  • Unlimited email access for Pastoral/ Leadership Issues
  • Monthly E-Newsletter
  • Confidential Prayer Support

Ultimate Congregation and Church Package;

  • Ongoing monthly access for local Church members where the Church’s regular  attending membership does not exceed 300 members
  • Up to 3 40 minute Live-Chat and/or email reply sessions per congregational member per month
  • Unlimited email support for Senior Pastors/ Leaders (Up to 3 inclusions per Congregation- E.g Snr Pastor, Church Council Rep, Worship Director)
  • Where Specifically nominated by the Church leadership individuals may access up to 2 Individual Skype sessions per month
  • Monthly E-Newsletter

Fee for Service Options;

Individual Skype Session – 1 x 50 Minute counselling session or part there of..

Individual Live Chat– 1 x 40 Minute Live Chat session or part there of..

Individual Email Session– 3 x Email responses per Session


Booking Procedure

Skype– Upon receipt of a successful transaction and completion of the registration form please  email Andrew at Wedgetailministries@gmail.com with ‘booking request’ in the subject line to make a booking. Please include your name;  registration purchase type (e.g.’Individual subscription’, ‘single session’ etc);  Session type requested (Skype) and your receipt number (provided on completion of paypal checkout). This will also become your client number.

Wedgetail Ministries will then respond with a suggested time and date for your session and provide you with Skype contact details.


Live- Chat- Upon receipt of a successful transaction and completion of the registration form please  email Andrew at Wedgetailministries@gmail.com with ‘booking request’ in the subject line to make a booking. Please include your name;  registration purchase type (e.g.’Individual subscription’, ‘single session’ etc);  Session type requested (Live -Chat) and your receipt number (provided on completion of paypal checkout). This will also become your client number.

Wedgetail Ministries will then respond with a suggested time and date for your session and provide you with Live-Chat login details.

Wedgetail Ministries uses tlk.IO as a chat client on an untitled page to assist security. When responding to your booking request you will be sent a link and unique channel reference based upon your client number that looks something like this – (wedgetailmin/ ####17C-example only). This using this channel you will be able to chat only with your counsellor. Please do not share your reference number with anyone else as each client requires their own channel to ensure security and confidentiality.


Email– Upon receipt of a successful transaction and completion of the registration form please  email Andrew at Wedgetailministries@gmail.com with ‘booking request’ in the subject line to make a booking. Please include your name;  registration purchase type (e.g.’Individual subscription’, ‘single session’ etc);  Session type requested (Email) and your receipt number (provided on completion of paypal checkout). This will also become your client number.

Wedgetail Ministries will then respond with a confirmation Email and invite you to submit the content of your counselling concern/ question. Please continue to use your receipt/ client number with all email correspondence.


 

Limit of Liability 

Andrew Jewell, Wedgetail Ministries, its staff, counsellors and/or entities accept no liability for any negative outcome, action or impact that clients, their families, friends, partners or associates may take / experience as a result of any counselling advice given.

Clients understand and agree to accept full and sole responsibility for their actions based on any information or guidance received from Wedgetail Ministries and acknowledge that information remains personal and confidential in nature to their individual situation.

All Counselling advice, guidance and Pastoral support is provided in good faith and in no way holds Wedgetail Ministries or its associates legally responsible.

Wedgetail Ministries accepts no responsibility for your personal financial situation in your ability to access services or any financial responsibility whatsoever arising from security issues or errors caused by using a third-party payment carrier.

Contact Information

Should you have any questions or concerns please contact Andrew at Wedgetail Ministries.

Andrew Jewell- Wedgetail Ministries

Penguin,  Tasmania AU  Ph. (+61) 0455 438 248

wedgetailministries@gmail.com

ABN 55 880 387 463

© Andrew Jewell- Wedgetail Ministries

Terms and Conditions

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